Return Policy – Marlowe Dublin

Last updated: 03-08-2025


At Marlowe Dublin, we aim to provide a fair, transparent, and legally compliant return process that protects both our customers and our business.


Please read this policy carefully before initiating a return.

 

 

 

1. 30-Day Money-Back Guarantee

 


We offer a 30-day money-back guarantee on eligible items.


To qualify:

 

  • A return request must be submitted within 30 days of delivery

  • Once approved, the item must be returned promptly following our instructions

  • The item must meet all eligibility conditions listed below

 

 

 

 

2. Return Eligibility Requirements

 


To be eligible for a return:

 

  • The item must be unused, unworn, and in the same condition as received

  • All original tags must be attached

  • The item must be returned in its original packaging

  • Proof of purchase (order confirmation or receipt) is required

 


We reserve the right to refuse returns that show signs of:

 

  • Wear or use

  • Damage caused by improper handling

  • Missing components or packaging

 

 

 

 

3. How to Start a Return

 


Before sending any item back, you must contact us you must contact us via the contact page.

 


Please include:

 

  • Your order number

  • Full name used for the order

  • Reason for the return

  • Clear photos (if the item is damaged or incorrect)

 


If your request is approved, we will provide detailed return instructions and the correct return address.


Items sent without prior approval will not be accepted.


We do not charge restocking fees.

 

 

 

4. Damaged, Defective, or Incorrect Items

 


Please inspect your order immediately upon delivery.


If you receive a damaged, defective, or incorrect item, contact us within a reasonable timeframe so we can evaluate the issue and provide an appropriate resolution.

 

 

 

5. Non-Returnable Items

 


The following items cannot be returned:

 

  • Perishable goods (e.g., food, flowers, plants)

  • Custom-made or personalized products

  • Personal care items (e.g., beauty products)

  • Hazardous materials, flammable liquids, or gases

 


If you are unsure whether your item qualifies, please contact us before submitting a return request.

 

 

 

6. Exchanges

 


We do not offer direct exchanges.


If you would like a different item, please return the original product. Once your return is approved, you may place a new order separately.

 

 

 

7. European Union – 14-Day Cooling-Off Period

 


If your order is delivered within the European Union, you have the legal right to cancel or return your order within 14 days, without providing a reason, in accordance with applicable consumer protection laws.


Returned items must still meet the eligibility conditions outlined in this policy.

 

 

 

8. Return Shipping Costs

 

 

  • For change-of-mind returns, return shipping costs are the responsibility of the customer

  • If the item is defective, damaged, or incorrect, we will provide an appropriate solution in accordance with consumer protection laws

 


All returned items must be securely packaged to prevent damage during transit.

 

 

 

9. Refund Processing

 


Once we receive and inspect your returned item, we will notify you whether your refund has been approved.


If approved:

 

  • A full refund will be issued to your original payment method

  • Refunds are processed within 10 business days

  • Your bank or payment provider may require additional processing time

 


If more than 15 business days have passed since your refund was approved, please contact us at the contact page:


 

 

 

10. Legal Compliance

 


All returns and refunds are handled in accordance with applicable consumer protection legislation.


If you have any questions regarding returns or refunds, please contact us at the contact page.